Product Manager III, Omnichannel Customer Communications

Employer Industry: Financial Technology Services

• Salary up to $125,000
• Eligibility for quarterly or annual bonuses based on role and applicable plans
• Comprehensive benefits package including health, dental, vision insurance, retirement savings plan, paid time off, and tuition reimbursement
• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility, while residing within 30 miles of designated major cities
• Chance to shape customer engagement strategies through innovative communication methods

• Drive the strategy, execution, and optimization of cross‑channel communications across various platforms
• Define standards for message orchestration and communication architecture to ensure consistency and relevance
• Collaborate with engineering, design, marketing, and CX teams to build scalable platform capabilities
• Lead A/B testing and channel‑level optimization to enhance customer engagement and drive business impact
• Establish governance frameworks for message usage and compliance with regulatory standards

• Minimum of 4 years of experience in product management or related digital roles, preferably with communications platforms
• Undergraduate degree required; advanced degree is a plus
• Strong understanding of omnichannel communication ecosystems and customer engagement technologies
• Proven ability to lead end‑to‑end product discovery and delivery, with a focus on measurable outcomes
• Exceptional cross‑functional collaboration skills and strong communication abilities

• Experience with messaging APIs and marketing tech tools
• Analytical mindset with the ability to measure communication performance and apply data‑driven insights
• Experience working within complex data environments and understanding customer data integration challenges

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