Omnichannel Partnerships Strategy & Operations Director

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from Soft Bank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points.

User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people‑first culture rooted in trust, accountability, and innovation.

We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

Fetch is seeking a Director, Strategy & Operations supporting the Omnichannel Partnerships business, inclusive of the Retail and Restaurants verticals and the Agency teams. In this high‑impact, senior individual contributor role, you’ll act as a strategic thought partner to the Omnichannel GM and their leadership team overseeing Retail/Restaurants and Agency. You’ll shape and execute initiatives that fuel growth, sharpen execution, and bring clarity to complexity.

As part of the Strategy & Operations team, you’ll uncover, develop, and drive performance improvements across the sales organization. In this role, you'll help GMs focus on what matters most by “cutting through the noise” and making sure all strategy and operations decisions are data‑driven and properly sequenced and prioritized.

You will be hands‑on with data collection, generating insights through analysis, and crafting high‑impact recommendations for the GMs and the Fetch executive team. This role is a true blend of strategy and operations, requiring the ability to leverage data‑backed insights to align on high‑level strategy and then operationalize that strategy through the sales team to ensure execution and performance.

This is a full‑time role that can be held from one of our US offices or remotely in the United States.

• Trusted Strategic Advisor: Serve as a trusted advisor to GMs, helping shape and challenge strategic priorities. Drive business reviews, build strategic frameworks, and ensure alignment across vertical stakeholders.
• Data‑Driven Insights & Analysis: Conduct deep‑dive analysis to generate insights that influence GTM strategy, sales motion design, and operational focus. Translate data into clear, actionable takeaways.
• Operational Leadership: Drive planning cycles, operational cadence, and sales performance initiatives. Establish clarity on priorities and ensure delivery against key KPIs.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with Marketing, Finance, GTM, Product and others to ensure vertical strategies are supported by the broader org.
• Executive‑Level Reporting: Deliver clear, data‑backed insights and recommendations to GMs and the Fetch executive team, supporting high‑level decision‑making.
• Seeing Around Corners: Anticipate business issues; recommend product, process or service improvements.

• 8+ years of experience in sales strategy & operations, product management, or consulting. Experience with the Retail/RMN landscape is a plus.
• Strategic Problem‑Solving: Ability…