Collections Specialist

Why consider this job opportunity

• Salary up to $28.38 per hour
• Comprehensive medical, dental, and vision benefits
• 401(k) plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Inclusive and diverse company culture with a high employee engagement score
• Opportunities for professional growth and community involvement

• Contact customers via phone, email, or letter to update accounts to a current status
• Reconcile and apply customer payments accurately on accounts
• Monitor delinquent accounts and prioritize high-priority tasks
• Process payments and negotiate arrangements with delinquent customers
• Document actions taken on assigned accounts concisely and accurately

• High School diploma or GED
• Minimum of 2 years of collections or relevant experience
• Thorough knowledge of collections transactions and processes
• Ability to communicate effectively with customers and internal departments
• Strong problem-solving skills to address billing concerns and misapplied payments

• Experience in a customer service role within a financial or collections environment
• Familiarity with billing software and collection systems
• Strong analytical skills to assess account statuses and trends
• Ability to work independently and manage time effectively