General Manager

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS and works to create life-long relationships while serving the best coffee. If you are ready to work somewhere you can be yourself while making an impact on your community, join our herd.

Position Overview:

As a General Manager, you are responsible for the financial performance of the store. You will encourage strong team engagement and a healthy culture by ensuring clear roles and responsibilities, setting appropriate expectations, holding team members accountable, and delivering a great guest experience as a team.

To be successful in the General Manager role, you will maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable the team and the business by demonstrating a commitment to Team, Guest (Quality), and Business, embodying Caribou's purpose:
To create day-making experiences that spark a chain reaction of GOOD.

TEAM

• Ensure the store is fully staffed for upcoming shifts, keep schedules up to date, write them in a timely and effective manner, and deliberate on staffing decisions including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
• Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools and resources.
• Oversee execution and completion of role-based training programs, promotional window training, onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support development, enhance performance, and foster a positive, motivating work environment.
• Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests.
• Use assigned Caribou systems and tools appropriately and on schedule.

GUEST (Quality)

• Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun.
• Facilitate timely resolution of employee/customer relations, supply chain management, and asset management-related issues.
• Drive strategies to improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.

BUSINESS

• Take ownership and lead with passion to drive store performance, inspiring the team to drive sales, profitability, and operational excellence.
• Commit to scheduling excellence and follow Caribou General Manager scheduling standards for inventory management, admin, promotional window sets, holidays, and other times to be present in the store.
• Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation, minimizing disruptions.
• Utilize financial planning to manage budgets for the store and company.
• Manage the Operating Statement and other financial inputs to analyze trends and adjust in the moment and for the future, focusing on top-line sales and controlling expenses.
• Cultivate energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Support operational excellence to drive in-store sales initiatives and overall business performance.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.

• Bring Caribou’s Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow-through.
• Demonstrate resilience and composure in dynamic environments.
• Act as a change leader, embracing growth and fostering adaptability; provide a store environment with equitable standards for people development and goal achievement.
• Support GM peers through partnership and collaboration.
• Provide and receive feedback with positive intent, showing empathy, professionalism, and a commitment to growth while handling confidential information with discretion.
• Take ownership of difficult conversations by seeking to understand team members and providing timely resolutions.

Required:

• A minimum of 1-2 years of restaurant, retail, or guest service management experience (or combined experience and education).
• Must be 18 years of age or older.
• Reliable transportation.
• Ability to work full-time (about 47 hours per week). Role may include early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools as introduced to support the business.

Preferred:

• Serv Safe certification or ability to obtain within 90 days of employment.
• Experience with sales building, P&L, recruitment, and training.
• Keen aptitude for store systems (Toast, Crunch Time, Go Spot Check , Eco Sure, Teamwor
  
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