Customer Experience Representative Associate

Location Address: 8880 Evergreen Blvd, Coon Rapids, MN

Date Posted: September 22, 2025

Department:  Customer Exp Ctr Care Nav

Shift: Day/Evening (United States of America)

Shift Length: 8 hour shift

Hours Per Week: 40

Union

Contract:

Non-Union-NCT

Weekend Rotation: Occasional

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.

Consider joining our Customer Experience Call Center!

The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

Two Locations Available:

• Allina Commons 2925 Chicago Ave, Minneapolis, MN
• Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:

• Full Time (40 hours/week) and full benefits
• Onboarding:
  First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
• Customer Experience Center is open 24/7/365
• Shift/schedule will be assigned after 8 weeks of training
• Current shift start times are from 7:00 AM to 11:30 AM
• Shift end times are 3:30 PM to 8:00 PM
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with

Purpose:

Minda Garcia, Allina Health Customer Excellence Center

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

• Provides patient access to systemwide services.
• Identifies need of customer by using active listening skills.
• Assists patient, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.

• Ensures data collection entries are accurate and complete.
• Systemwide registration processes are consistently followed to ensure accuracy.
• May include data needed to page critical events.
• May include creating telephone and triage encounters.

• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
• May utilize digital platform tools.
• May operate a multi-phone system.

Other duties as assigned.

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

• Associate's or Vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

• Sedentary
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range: $20.32 to $27.68 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Schedule and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. This includes up to $100 in well-being dollars,…