Operations Supervisor

Grifols is a global healthcare company with a long history of improving health and well-being in more than 110 countries. The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role oversees the daily activities of donor floor operations, supervises staff, and supports compliance with regulatory and quality standards.

The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.

• Acts as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfills the role of production employees and supervisor donor flow.
• Oversees donor operations and supervises Operation Supervisors and donor center staff during assigned shifts. Provides shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members.
• Creates employee schedules to accommodate donor cycles.
• Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center. Compiles and submits orders to vendors to meet determined inventory levels.
• Keeps the Center Manager informed of irregularities within the center and provides action plans to improve and correct center deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
• Oversees donor floor operations and supervises operation supervisors and donor center staff during assigned shifts.
• Learns and maintains thorough familiarity with and compliance to all state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP and internal company procedures.
• Supervises donor selection, plasma collection and all manufacturing records to maintain high production standards in accordance with Federal and State regulations, FDA SOPs, OSHA, CLIA and cGMP.
• Attends all required training sessions and staff meetings.
• Ensures accurate and thorough documentation of necessary records.
• Under the guidance of the Center Manager, ensures facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submits timely and accurate reports as required by the Center Manager.
• Assists in the control of center donor funds as determined by the Center Manager.
• Participates in onboarding, training, and cross-training of staff to support center agility and performance.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Leads by example in promoting a culture of safety, teamwork, and accountability.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assists the Center Manager in any task necessary in pursuit of company objectives.

High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.

Typically requires 6 years of related experience with phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example:
If a job level typically requires an Associate's degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.

Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where…