Assistant Office Manager

Overview

Location:

Cookeville, TN (TN Tech office)

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you. Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow.

Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

Be the Face of Our Legacy

Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions.

Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys.

Job Summary

The Assistant Office Manager I works closely with the Office Manager on overall operations and management of the bank office. This position develops team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures. The Assistant Office Manager I assists in attaining internal performance objectives for office volume, sales and service goals and internal audit rating. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships.

The Assistant Office Manager I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Job Duties And Responsibilities

• Work with the Office Manager on overall operations and management of the bank office
• Assume responsibility for the bank office in the absence of the Office Manager
• Responsible for maintaining deposit operations and compliance with regulations, policies and procedures
• Serve as point of contact for team members regarding deposit products, deposit software, regulations, policies and procedures for consumer and business deposit accounts
• Perform Customer Service Representative and Personal Banker duties based on staffing and customer demand
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
• Assist in attaining internal performance objectives for office volume, sales and service goals and internal audit rating
• Create and lead office sales and service efforts in order to reach performance goals. Coach and counsel sales efforts of team members.
• Develop team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures
• Conduct performance appraisals for deposit team members providing feedback and coaching as needed
• Facilitate resolution of deposit, including red flag, exceptions for the bank office
• Assist team members with complex or escalated customer issues or concerns
• Utilize sales and service strategies to retain existing relationships and enable growth of new relationships. Actively participates in follow-up strategies.
• Collaborate with Office Manager to conduct retention and business development calls on existing and potential new clients
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
• Adhere to compliance with…