Client Care Servicing Specialist - Consumer Care Job Cookeville area,Tennessee USA,Customer Service/HelpDesk

Truist Financial
Client Care Servicing Specialist - Consumer Care
Cookeville, TN
Full Time

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Summary

Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients. Committed to utilizing all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, ensure timely follow up and resolution, and act as a client advocate for Truist, our teammates, products, and vendors.

Responsibilities

Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.

Investigate and provide resolution to clients requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).

Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.

Identify and elevate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.

Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.

Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk.

Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities.

Required Qualifications

High School diploma, or equivalent education and related training or experience.

One year of client servicing work experience (call center, retail, hospitality, medical, etc.).

Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem‑solving skills and ability to work efficiently across multiple platforms.

Proficiency in written and verbal communications (including grammar and spelling).

Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Preferred Qualifications

Prior experience working in a call center or high volume/fast‑paced work environment.
Prior experience in a client‑facing role.
Background in supported departments and/or products.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and status), 10 sick days, and paid holidays.

Depending on the position and division, additional benefits such as a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

EEO Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Freedom Workplace. EEO is the Law. E-Verify. IER Right to Work.

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