Sales Support Representative - HVAC

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other.

Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Location: Onsite - Conyers, GA

Schedule: Monday – Friday 7:00 am to 4:00 pm with a rotating Saturday shift every 6 weeks 7:30 am to 11:00 am

• Work together with sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use the CRM system and phone system effectively.

• 2+ years of HVAC sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to thrive in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented with the ability to build relationships.
• General digital literacy including Microsoft Office.
• Quick learner of product knowledge and processes.

$18.71 – $29.92 per hour (Monthly for salaried roles or hourly for all other roles). This role is bonus or incentive plan eligible.

Ferguson provides a competitive benefits package including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment opportunity employer for all protected classes (F/M/Disability/Vet/Sexual Orientation/Gender Identity).

Entry level

Full‑time

Other

Wholesale, Wholesale Building Materials, and Construction