Donor Floor Supervisor

Overview

Job Title: Donor Floor Supervisor

Position Summary:

The individual in this position is responsible to provide supervision for all day-to-day activities on the donor floor and in the plasma processing area. These responsibilities include, but are not limited to management of production, regulatory compliance, scheduling activities, and human resources activities as required. The Donor Floor Supervisor facilitates the coordination of day-to-day center activities to support the achievement of company goals and objectives.

The Donor Floor Supervisor oversees the execution of the training plan and SOPs for staff members working on the donor floor and/or in the plasma processing area. This individual actively works to provide an environment of teamwork and mutual respect between staff members. This individual works to ensure donor satisfaction is maximized with the intent of providing a safe, healthy, and friendly environment for both donor and staff.

The individual observes staff to confirm they are performing their work in compliance with SOPs and regulatory requirements. Any deviations from this standard are addressed as soon as possible to lessen the likelihood of reoccurrence. The Donor Floor Supervisor ensures high standards of customer service. The supervisor is responsible to ensure all activities within their area of responsibility are always prepared for audit.

The individual in this position provides supervision on the donor floor 90% of the time and 10% of the time will be spent in administrative tasks. This position provides a bridge between daily operations functions and center administration.

Key Duties (E):

• Ensures donor floor staff are trained and competent to perform job duties in accordance with the SOPs and regulatory requirement.
• Schedules trained staff to ensure sufficient staffing are to support safe and efficient donation activity and meet the expected staffing ratios.
• Actively monitors and directs donor flow to ensure donors are moving through the donor floor at the expected pace and makes necessary adjustment to meet expected donor time in center goals.
• Identifies ways to improve workflow and identify efficiencies while working within constraints of SOPs.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
• Works in cooperation with QA in areas such as monitoring of errors, developing, and implementing corrective actions, and to ensure the Center meet regulatory, cGMP, and customer requirements always.
• Monitors medical supplies usage and use of other company resources to confirm use as intended and in accordance with SOP and routinely monitors inventory against usage. Informs supervisor when supplies are needed.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed. Follows company policies about the documentation and administration of disciplinary actions.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into staff annual evaluations.
• Sets an example of good work ethic and encourages good work ethic in staff.
• Maintains competence with all position required tasks.
• Travel required on an as needed basis.
• Additional duties as related to/supporting the needs of the business may be assigned by management as deemed necessary.

Oversees donor floor employees.

Competencies

• Ability to follow the cGMP’s and procedures with great attention to detail
• Ability to train and motivate employees at all levels within an organization
• Knowledge of all Federal and State regulations including OSHA and CUA
• ADMA Bio
• Basic computer skills including experience with software programs such as Word, Excel, and Group Wise

• Education Requirements: High School diploma or equivalent required.
• Experience Requirements: Two years of…