Donor Floor Supervisor

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Job Title:

Donor Floor Supervisor

Position Summary:

The individual in this position is responsible to provide supervision for all day-to-day activities on the donor floor and in the plasma processing area. These responsibilities include, but are not limited to management of production, regulatory compliance, scheduling activities, and human resources activities as required.

The Donor Floor Supervisor facilitates the coordination of day‑to‑day center activities to support the achievement of company goals and objectives. The supervisor oversees the execution of the training plan and SOPs for staff members working on the donor floor or in the plasma processing area. This individual actively works to provide an environment of teamwork and mutual respect between staff members and ensures donor satisfaction is maximized while maintaining a safe, healthy, and friendly environment for both donors and staff.

This individual observes staff to confirm they are performing their work in compliance with SOPs and regulatory requirements. Any deviations from this standard are addressed as soon as possible to lessen the likelihood of reoccurrence. The Donor Floor Supervisor ensures high standards of customer service and is responsible for ensuring all activities within their area of responsibility are always prepared for audit.

The position provides supervision on the donor floor 90% of the time; the remaining 10% is spent on administrative tasks, bridging daily operations functions and center administration.

• Ensures donor floor staff are trained and competent to perform job duties in accordance with the SOPs and regulatory requirement.
• Schedules trained staff to ensure sufficient staffing to support safe and efficient donation activity and meet the expected staffing ratios.
• Actively monitors and directs donor flow to ensure donors are moving through the donor floor at the expected pace and makes necessary adjustments to meet expected donor time in center goals.
• Identifies ways to improve workflow and identify efficiencies while working within the constraints of SOPs.
• Provides routine feedback to supervisor through one‑on‑one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
• Works in cooperation with QA in areas such as monitoring of errors, developing, and implementing corrective actions, and to ensure the Center meets regulatory, cGMP, and customer requirements always.
• Monitors medical supplies usage and use of other company resources to confirm use as intended and in accordance with SOP and routinely monitors inventory against usage. Informs supervisor when supplies are needed.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed. Follows company policies about the documentation and administration of disciplinary actions.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day‑to‑day basis and works to limit all unnecessary annoyances or delays.
• Provides input into staff annual evaluations.
• Sets an example of good work ethic and encourages good work ethic in staff.
• Maintains competence with all position required tasks.
• Travel required on an as needed basis.
• Additional duties as related to/supporting the needs of the business may be assigned by management as deemed necessary.

Oversees donor floor employees.

• Ability to follow the cGMP’s and procedures with great attention to detail.
• Ability to train and motivate employees at all levels within an organization.
• Knowledge of all Federal and State regulations including OSHA and CUA.
• ADMA Bio.
• Basic computer skills including experience with software programs such as Word, Excel, and Group Wise.

Education Requirements:

High School diploma or equivalent required.

Experience Requirements:
Two years of phlebotomy experience required. Two years of successful supervisor experience in a medical setting required. Experience should include managing staff schedules and addressing performance issues. Previous experience operating an automated blo.

As a part of our Quality Systems and cGMP initiatives, employees are responsible for ensuring compliance with all ADMA Quality policies, standards, and SOPs in their area of work and responsibility. This includes ensuring all Quality Assurance (QA) records and reports, Human Resources (HR) policies, and Environmental Health and Safety (EH&S) procedures and practices are completed in a timely manner. Any delay or failure to comply with policies, standards and procedures is required to be communicated/escalated to the appropriate responsible parties, such as QA, HR, or EH&S depending on the