Level 1 Help Desk Analyst
Job in
Conyers, Rockdale County, Georgia, 30207, USA
Listed on 2026-02-28
Listing for:
STI
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Computer Repair / Support
Job Description & How to Apply Below
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
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