Customer Quality​/Warranty Intern

Our Story

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Customer Quality/Warranty Intern

Conyers, GA

We are looking for an Engineering Intern to join our Customer Quality and Warranty Management team. This role will assist Customer Quality in the collection, investigation, root cause and solutions of customer/field issues. The role will partner with Warranty team on analysis and investigation of warranty claims to drive improvements in product design and manufacturing process.

You will be working with teams to understand customer feedback and using engineering principles, problem solving techniques, and teaming/communication skills to develop and implement timely solutions.

• In collaboration with Service teams, collect and analyze data for customer complaints/issues and warranty
• Understand customer symptoms and develop problem statements using structured problem solving techniques.
• Obtain failed units and conduct failure analysis to understand Root Cause of Symptom
• Collaborate with Engineering, Manufacturing, Product Mgt, Quality, Supplier Quality to understand customer and product requirements, design intent and manufacturing processes to develop root cause of failure.
• Partner with responsible party to drive timely resolution of solutions
• In collaboration with Service teams, create service bulletins to rapidly share knowledge.
• Partner with Quality Analytics team to create data models which provide early detection to potential product quality concerns

• Enrollment in 4-year Engineering degree program
• Minimum 3.0 GPA on a 4.0 scale

• Rising Junior to rising Senior Level progressing towards a bachelor's degree in Engineering:
  Mechanical, Electrical, or Industrial
• Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
• Effective statistical analysis skills
• Effective research and communication skills

• Effective with written and oral communications
• Problem solving - being able to solve complex problems effectively and efficiently

• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.