Business Intern, Business Administration

Our Story :

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safeunder brands such as Hill Phoenix and Anthony .

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenue sin excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated bya strong senseof responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:

Inside Service Support Intern

Location:

Conyers, GA

Whatwe’relooking for:

We are looking for an Inside Service Support(ISS)
Intern.

The ISS team is our first point of contact for customer support for our advanced refrigeration systems.

Our internships are project-basedand focused on developing critical technical skills in support of the DFR Inside Service and Field Service teams.

This role willassistour remote technical supportmanagementteamwith skill and experience-levelappropriatesupport, process development, anddocumentationalong with creation of Knowledge Management and other tools.

What you’ll be responsible for in this role:

The successful candidate will help drive improvements to themost critical ISSprocesses.

This will include but is not limited toprocesses critical to the tracking, trending and improving of customer contact and issue resolution. The candidate will also critically analyze data to help drive product improvement opportunities andestablishrobust field escalationprocess& rigor.

You will be guided by structural goals and objectives,andyour manager will offer coaching, mentoring, and direction.

What are the basic qualifications?

• Enrollment in 4-year degree program
• Minimum 3.0 GPA on a 4.0 scale
• Ability to work independently
• Proficient with MS Office tools (Outlook, Excel, PowerPoint, etc)

What are the preferred qualifications?

• Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
• Effective with written and oral communications
• Problem solving – being able to solve complex problems effectively and efficiently
• Industrial /Mechanical Engineering.
  
  Refrigeration curriculum.

To be a great fit for the role:

• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’sour values that define Dover to all ofour key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions,and measure our performance.

It’sour unwavering commitment tomaintainingour values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results High Ethical Standards, Openness, and Trust

The statements here are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.