Director of Quality

Join to apply for the Director of Quality role at Conway Medical Center

At Conway Medical Center, quality isn't a department—it's who we are. For nearly a century, we've built a culture where clinical excellence and patient safety aren't just measured, they're lived by nearly 2,000 employees alongside 140 physicians across over 50 locations. As an independent health system, we move with purpose and agility, empowering our quality leaders to drive real change without the bureaucratic gridlock of larger systems.

You'll have the autonomy to shape initiatives that matter and a leadership team that understands quality is the foundation of everything we do. Here, your work directly impacts the 220+ bed facility and the community we serve—whether that's advancing our region's leading robotic surgery program, supporting the team that delivers more babies than anyone in the county, or ensuring our partnership with the Duke Cancer Network maintains the highest standards of oncology care.

We also believe that great quality leaders need great quality of life. The Grand Strand offers something rare in healthcare: the ability to build a meaningful career while actually living well. You're minutes from 60 miles of coastline, world‑class golf, and a pace of life that lets you recharge, not just survive between shifts. Greatness isn't in some other city—it's created right here, every day, by people who are supported to do their best work and live their best lives.

Ready to bring your vision for quality to life in a place where work and lifestyle align? Apply today and discover how leadership at CMC means more than a title—it’s a chance to transform care and enjoy life on the Coast of South Carolina.

The Director of Quality (D-Q) is responsible for establishing a corporate quality management system and team that promotes excellent quality of care and that positively impacts the financial performance of Conway Medical Center (CMC). The D-Q or assigned department representative attends all hospital committee meetings where committee activities and responsibilities involve the organization’s Quality Management System (QMS).

• Bachelor’s Degree in Nursing or comparable clinical field required.
• Master’s Degree in Health Care Administration or closely related field preferred.

• A minimum of five (5) years’ acute hospital care experience required.
• 2 years of leadership at a Director/ Administrative level preferred.
• 5 years of Quality/Accreditation/Risk experience required.
• 2 years of experience with physician practice Quality preferred.
• Prior experience with external facing quality metrics reporting organizations such as Leapfrog, CMS Star Ratings, CMS Pay for Performance and etc. required.
• Prior experience in working under the following programs and standards preferred:
• DNVGL NIAHO standards;

• Current South Carolina (or compact state) licensure as RN (SCLLR) or comparable clinical field in good standing required.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Lean Six Sigma certification by the International Association for Six Sigma Certification (IASSC) preferred.

• Serve as a resource for the organization regarding quality activities. Such activities include organization change management, assisting with accreditation and regulatory compliance, assisting with risk management support functions, assisting with patient satisfaction data support functions, process design and redesign, education, and use of quality principles and tools.
• Direct the process of monitoring, measuring, and assessment of QMS processes to achieve desired results which are appropriate, timely, cost‑effective, efficient, and safe.
• Provide oversight for the hospital Quality Assessment/Performance Improvement (QAPI) program, including development, review, revision, implementation.
• Assist in development and implementation of QAPI plans and processes for individual services including hospital‑owned physician practices.
• Coordinate and manage abstraction, aggregation, analysis, and reporting activities for the CMS IQR/OQR and other externally…