Community Guide

Overview

Location: Conway, SC area
FLSA Status: Exempt
Job Status: Full Time
Work Model: Hybrid
Work Schedule: Monday
- Friday with occasional evenings and/or weekends
Vehicle Required: Yes
Amount of Travel Required: 25-50% within a 25mi community service area
Reports To: Care Team Manager

At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community's resources — can ease those burdens.

Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community.

This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide builds genuine, positive relationships with members to improve health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, and document all interactions.

The Guide is responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and comfort navigating a growing startup environment.

This position requires significant time in the field, directly interacting with members. It is most suitable for someone confident in interacting with many people, including those who have experienced trauma and face barriers due to mental, physical, and chemical health.

• Outreach and engagement into care:
  Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions. Reach out to members and share about Reema Health to enroll them in our care model.
• Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes:
  Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan. Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
  
  Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload. Understand overall goals for the month and independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
  
  Maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team. Visit members in person as appropriate (home, community, hospital or other treatment settings) to build trust and meet needs. Utilize text, phone, email and face-to-face interactions to match communication with each member’s preference. Identify and connect members to community and health resources to support needs, including transporting members and accompanying them to access other services.
  
  Establish relationships with resources to support Reema's members as needed. Prepare members for services ending by keeping self-sufficiency and independence top of mind.

• Complete accurate…