Data Entry and Customer Service Pharmacy Technician

Job Title: Data Entry and Customer Service Pharmacy Technician
Reports to: Pharmacist in Charge
FLSA Status: Non
-Exempt
Hours: Monday - Friday 9:00am - 5:00pm
Salary: TBD

Be Part of the Team That’s Transforming Healthcare

At Farma Keio, we’re reshaping the idea of healthcare. We believe medicine should go beyond masking symptoms to uncover and treat the root cause. Every formula we create is designed to restore balance, vitality, and the freedom to live well.

The Data Entry and Customer Service Pharmacy Technician is a vital force in the personalized medicine revolution. You are the guardian of the patient's treatment plan, ensuring that the cold efficiency of the system never compromises their choice and their health.

Today's medicine often relies on flawed, one‑size‑fits‑all data. Your role is to ensure the precise, custom‑compounded therapies—designed to restore a patient's balance and vitality—are accurately represented from the moment of entry. This commitment to detail is crucial to their comeback story.

We need technicians who are meticulously focused and understand that insight runs deeper than just speed. Your precision is what allows the compounding pharmacists and providers to Treat Smarter.

Your contribution to restoring the patient's Freedom involves:

• Digging Deeper into every prescription and order, acting as the critical checkpoint to prevent systemic errors that erode a patient's personalized plan.
• Treating Smarter by inputting complex, custom formulations with absolute accuracy, honoring the provider and patient's decision to move beyond surface symptoms to the root cause.
• Restoring Freedom by ensuring the integrity of the data, which fuels the accurate compounding, labeling, and delivery of tailored therapies—making sure the right treatment is made possible for the right person.

If you are eager to join FARMAKEIO and apply your detail-oriented skills to a company where precision is everything and where your work actively supports the transition of modern medicine, this opportunity is perfect for you.

The Data Entry and Customer Service Pharmacy Technician role is a vital role within FARMAKEIO’s operations, focused accurately and efficiently entering patient and prescription information into a pharmacy's computer system. Reporting to the Pharmacist in Charge, this position is essential for ensuring patient safety, maintaining precise records, and supporting the overall operations of the pharmacy.

• Entering Patient and Prescription Information: Accurately inputting new and refill prescription details, including drug names, dosages, and patient demographics. This requires strong attention to detail to avoid errors that could lead to medication mix‑ups or incorrect dosing.
• Processing Insurance Claims: Submitting prescription claims to insurance companies and resolving any rejections or billing issues. This involves understanding various insurance plans and communicating effectively with both patients and insurers.
• Maintaining Patient Profiles: Updating and managing patient information, such as allergies, medical conditions, and contact details, to ensure comprehensive and up to date records. This is critical for preventing adverse drug interactions.
• Collaborating with Pharmacists: Working closely with pharmacists and other pharmacy staff to address data discrepancies, verify prescription details, and assist with inventory management. This collaborative environment ensures a smooth workflow and high‑quality patient care.

• Must hold a current pharmacy technicians license in the state of Arkansas.
• At least 2 years of experience in a compounding pharmacy environment, preferably within a 503A or 503B regulated setting.
• Proven verbal and written communication skills to effectively interact with patients, practitioners, and team members.
• Superior customer service and interpersonal skills to foster positive relationships and ensure patient satisfaction.
• Familiarity with FDA regulations, USP standards, and cGMP principles is highly preferred.

Your career in pharmaceutical innovation starts here!

The Fine Print:

FARMAKEIO Equal Employment Opportunity (EEO) Statement

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