UTC Receptionist

UTC Receptionist

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Opportunity arises to work as a receptionist within County Durham & Darlington Urgent Treatment Care Centre at Shotley Bridge.

• Greeting patients and visitors and performing reception duties such as filing, photocopying, emailing, scanning and booking transport.
• Managing patient information accurately and timely within the department.
• Registering new patients in Systm One, ensuring data is entered correctly.
• Booking fracture clinic appointments and arranging transport where medically necessary.
• Handling telephone calls from patients, GP's, NHS 111 and other health professionals with courtesy and professionalism.
• Co‑ordinating home visits and ensuring clinical notes are ready for GP's.
• Dealing with distressed or abusive customers face‑to‑face or by phone, maintaining confidentiality and a non‑judgemental attitude.
• Providing support to patients and health professionals with requests and queries.
• Working under pressure in both supervised and unsupervised settings, complying with departmental policies and procedures and upholding quality standards.

• Essential:
  Reception experience.
• Desirable: NHS Experience.

• Commitment to delivering excellent customer service.
• Excellent organisational skills.
• Ability to work under pressure and prioritise workload.
• Keyboard proficiency.
• Excellent communication skills.

• Essential:
  Flexible working.

• Essential:
  Minimum of 5 GCSEs or equivalent at Grade C or above. NVQ Level 2 in Business Administration/Customer Care (or working towards) or equivalent knowledge/experience.
• Desirable: ECDL Qualification.

County Durham & Darlington NHS Foundation Trust
Shotley Bridge Community Hospital
Consett
Durham
DH8 0NB

Website:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Date posted: 08 January 2026
Band: 2
Salary: £24,465 a year pro rata

Contract:

Permanent
Working pattern:
Part‑time
Reference number: C
Job locations:
Shotley Bridge Community Hospital, Consett, Durham, DH8 0NB