Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the Store and for general operations when acting as Manager on Duty. They oversee opening/closing, supervise Associates, maintain a friendly environment, ensure proper merchandise presentation, and maintain a clean, safe work area; also execute and supervise Company operational processes.

• Understand that safety is number one priority and practice safe behaviors in everything they do.
• Maintain high level of awareness on the sales floor to create a safe and secure shopping environment.
• Report/correct any unsafe conditions or practices.
• Secure building entrance/exit, perform electronic article surveillance checks, protect cash office and armored carrier pick‑ups.
• Ensure safe, clear egress to emergency exits.
• Handle customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all customers and Associates with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs.

• Represent and support the Company brand at all times.
• Maintain a professional appearance and ensure Associates follow dress code.
• Keep all areas clean and merchandised to standard.
• Perform daily trash removal.

• Ensure recovery, sizing, and markdowns are completed to Company standards.
• Responsible for receiving merchandise and non‑merchandise inbound deliveries.
• Process all merchandise with urgency.
• Clean and organize stockrooms.
• Help deliver and place merchandise on the sales floor.
• Ensure back‑stock is secured and processed per policy.
• Merchandise department including back stock, reduce loss, maintain monthly presentation guidelines.
• Perform floor moves, promotional signing, and re‑wraps as needed.

• Comply with Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
• Demonstrate integrity, safeguard confidential information, cash, and merchandise.
• Maintain PVM system and conduct “Code 50” package inspections.
• Execute Company Best Practices to maximize productivity.

• Maximize productivity by minimizing extra steps at the front end.
• Manage front‑end pace and presence; control line to expedite wait times.
• Train and coach Associates on cash registers, shortage control, and other procedures.
• Control Associates’ break schedule for backups, lunches, and breaks.
• Ensure all equipment works and maintain supplies.
• Expedite go‑backs, secure tagging and ticketing.
• Teach “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end.

• Maintain and clean fitting rooms.
• Audit and account for fitting‑room garment tags.
• Ensure go‑back compliance, scanning, ticketing, and security tagging.

• Con…