Customer Service Representative; CSR # Conore, TX Speedy Stop

Job Details

Level
:
Entry

Job Location
:
Speedy Stop # 86 - Conroe, TX - Conroe, TX 77303

Position Type
:
Full-Time/Part-Time

Education Level
:
Not Specified

Travel Percentage
:
None

Job Shift
:
Any

Job Category
:
Customer Service

Summary: Every Customer Sales Representative reports to the Store Manager and is responsible for providing Speedy Stop customers with the best buying experience possible. Customer Sales Representatives accept responsibility, especially when management is absent from the store.

Essential Duties & Responsibilities By

Competency:

Disclaimer:
The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Speedy Stop Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technology developments).

Provide Customer Service

• Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
• Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items.
• Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you.
• Be knowledgeable at all times about merchandise, sale items, and store promotions.

  Training and Development

• Work to achieve maximum productivity daily.

• Assist other employees with questions and proper procedure as necessary.
• Train new Customer Service Representatives on store procedures as needed.
• Balance shift-related tasks with other employees as necessary.
• Continually work to enhance knowledge of store operations.

  Store Tasks & Responsibilities

• Complete specific tasks as assigned by the Store Manager.

• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
• Protect company inventory and assets at all times by following asset control policies.

• Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.

• Price, stock, and rotate products, as well as check code dates.

• Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age.
• Refuse to sell cigarettes to customers who are under age.
• Perform inventory counts as assigned by Manager.

• Follow company procedures when working with vendors including checking in orders and verifying quantities.
• Complete the daily paperwork as assigned by Manager.

• Maintain store cleanliness standards inside and outside the store, including but not limited to:
• Sweeping, mopping, emptying trash receptacles
• Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, food service area and machines, air vents and car wash area as assigned by Manager

• Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary.
• Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks.
• Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to:
• Dress code, attendance reporting, anti-harassment, drug-free workplace and guidelines for appropriate conduct.
• Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment).

Technical Expertise

• Knowledgeable on how to change gas prices after receiving information from Manager.
• Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager.

  Communication

• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
• Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork.
• Communicate career opportunities and recruit potential store personnel.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma (or equivalent) or relevant experience in the…