Service Manager

Service Manager

Our national multi‑family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to oversee the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads the maintenance staff by example, is available for groundskeeping and/or pool duties as needed, and works closely with the Community Manager.

Community Manager and Regional Maintenance Supervisor

The Service Manager is responsible for:

• Supervising, training, and scheduling all maintenance personnel, including housekeepers.
• Responding to resident and management requests and work orders for occupied units.
• Coordinating and scheduling vacancy preparations and move‑in hand‑offs.
• Ensuring appropriate safety and skills training for maintenance staff.
• Identifying and correcting hazardous property conditions.
• Ordering supplies and managing the maintenance budget.
• Performing preventative maintenance on equipment and units.

• Under direction of the Community Manager, supervise, train, and schedule maintenance activities.
• Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
• Coordinate, schedule and prepare vacant apartment units for move-in.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Identify and correct hazardous property conditions that could place the property in a liable position.
• Ordering supplies and managing maintenance budget.
• Coordinate, schedule, and perform preventative maintenance on equipment and units.

High school diploma or equivalent. Five years of multi‑family experience or an equivalent combination of education, training and experience.

• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Applicable city or state certifications or permits required.
• Training in boiler repair, plumbing, and mold detection/resolution required.
• Certified Pool Operator (CPO) required.
• Certified Apartment Maintenance Technician (CAMT) preferred.

• Proficiency in plumbing repairs, tile work, HVAC, appliance repair, carpentry, electrical repair, and apartment make‑ready.
• Ability to operate common maintenance tools (e.g., augers, lead detectors, metrics, recovery machines, shovel, drill, air‑conditioner, boiler, chlorine test kit, etc.).
• Strong problem‑solving skills and the capacity to follow instructions and plans.
• Excellent interpersonal skills for interacting with residents, vendors, contractors, employees, and clients.
• English reading and writing proficiency for diagrams, meters, instructions, and reporting.
• Proficiency with property management software and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers, and irrigation systems preferred.
• Basic knowledge of OSHA requirements and local, city, and state ordinances.
• Must provide own hand tools.

Mid‑Senior Level

Full‑time

Other