Retail Assistant Branch Manager - Bilingual

Retail Assistant Branch Manager - Bilingual – Woodforest National Bank

Become a part of the diverse and inclusive team within our nationally recognized award‑winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and the financial needs of every customer. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country.

• Assist the Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Function as a “Keeper of the Woodforest Culture” and create energy around Retail objectives and initiatives.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and lead a technology‑driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform any other duty as assigned.

• Exhibit operational excellence through diligent adherence to policies and procedures.
• Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Practice branch security procedures and protect customer confidentiality and privacy.
• Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits and control checks, maintaining and servicing ATMs, and cleaning work areas.
• Practice prudent expense management.
• Address customer questions and concerns by telephone and in person or refer to an appropriate internal resource with ownership until final resolution.

• Proactive in seeking business outside the branch.
• Goal‑oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Ready to work flexible or extended working hours to meet business needs; demonstrates reliability.
• Has a passion for taking care of people by exhibiting effective problem‑solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members.
• Familiar with or able to quickly learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Excellent organizational skills with ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
• Understands instructions, forms, applications, and financial statements and credit reports.

• Branch Banking – Primary
  
  Location:
  
  Texas – Conroe
• Schedule:
  
  Full‑time
• Work Locations: TX – Conroe HEB‑0531
• Unposting Date:
  Ongoing
• Organization:
  Texas – Houston

• 3 years of relevant and transferable sales and/or customer service experience; or an Associate’s degree with 2 years of relevant sales and/or customer service experience; or a Bachelor’s degree with 1 year of relevant sales and/or customer service experience.
• Demonstrable leadership ability and experience; prior supervisory experience is helpful.
• Previous in‑store banking experience is preferred, but not required.
• Positive and engaging personality.
• Bilingual in English and Spanish.

• High School Diploma or equivalent required.

• Full‑time.

• Mentor or lead a team of more junior staff, but does not typically have formal management responsibility for personnel decisions.

• Up to 25% or more outside of branch or as needed by customer.

• Standing most of the time; may involve walking, moving, bending, stooping, or sitting for brief periods; occasional lifting and carrying items up to 30 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.