Client Technologies Tech III

Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

LSC has been recognized in multiple categories.

Lone Star College-Montgomery offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. Lone Star College-Montgomery serves The Woodlands and Conroe communities, offering a relaxing and conducive learning atmosphere with programs such as radiologic technology, physical therapy, and biotechnology.

Location address: 3200 College Park Drive, Conroe, TX 77384.

Purpose and Scope

The Client Technologies Technician III will be responsible for working directly with faculty, staff and students to define PC Desktop and/or AV requirements and develop standards to ensure consistency across all supported platforms and departments. Work with end users to identify and deliver required PC services and provide training and support on computer operation and other issues. The Client Technologies Technician III will communicate with and solicit input from user communities and other teams to identify next steps.

Coach/train other team members in best practices, current standards, and usage of day-to-day systems. This position is a member of the 24/7/365 global department.

• Support and maintain PC, peripherals and in-house audio-visual equipment; operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance
• Lead IT projects and provide high level technical service to the campus
• Act as the go-to person in the PC Desktop, Mac, and/or AV area as required
• Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users
• Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within available resources and leverage existing technologies at the College
• Develop standard operating procedures and instructional videos
• Work with OTS team members to improve user experience
• Deploy lab environment computers and maintain software development and hardware changes to fit class needs
• Monitor the ticket queue to ensure service level agreements are met and customers are being assisted in a timely manner
• Document technical specifications, standards, procedures, and best practices for other OTS personnel and non-technical staff/customers
• Responsible for other reasonable, related duties as assigned

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Strong customer service orientation
• Ability to explain technical subjects to both non-technical and technical customers
• Expertise in principles and concepts underlying an area of IT
• Current and proficient in new concepts or practices in the IT discipline
• Understanding of the College's purpose and operations (academic; research; administrative)
• Basic knowledge of project management
• Ability to represent and promote the team's mission across teams, processes, and departments
• Ability to write and present reports and/or proposals that persuade or communicate important messages
• Ability to work with diverse viewpoints and…