Patient Care Coordinator

Contract: 3-months contract with possible extension

Hours Per Week: 40 hours

Responsibilities:

• Scheduling surgeries for a high‑paced OBGYN department.
• Providing estimates, reviewing them with patients, and collecting fees for surgical cases.
• Submitting referrals for prior authorizations.
• Working work queues.
• Performing varied clerical and typing duties for departmental leadership.
• Analyzing eligibility media and interpreting multiple medical plan benefits to maximize accurate collections.
• Utilizing various system applications for reporting purposes.
• Practicing positive guest/peer relationships to support an efficient and effective team.
• Demonstrating a positive attitude and creating a caring patient environment.
• Supporting more than one physician including department leadership.

Job Qualifications - (A = minimum; B = preferred):

1.

Education:

A. High School diploma or GED from an accredited program.

B. Associate or Bachelor’s degree.

2.

Experience:

A. 3 years general administrative experience and 2 years medical insurance verification experience or experience scheduling operative procedures.

OR

1-year previous experience in a similar position (DSS I, ASR, Contact Center, Member Services, MA/CMA, Scheduler).

B. Ability to speak/understand Spanish; CPT/ICD coding.

3. Special

Skills:

A. Typing 40 WPM with 10 or fewer errors; basic math ability; alpha/numeric forms entry;
Microsoft Office and PC experience.

B. Typing 55 WPM with 5 or fewer errors; 10‑key by touch.

4. Other:

• Successful completion of EPIC PM Front Desk Class and Hospital Charge Capture.
• IM Bills lead for department.

Ideal Candidate Background:

• Experience with scheduling OBGYN surgeries
• Experience submitting referrals for prior authorizations
• Experience working work queues
• Experience creating estimates and reviewing with patients
• Experience collecting payments

Interview Process: In‑person interview with 1, possibly 2 rounds.