Front Office Specialist - TCP Conroe

Talent Area:
Administrative Support

Full/Part Time:
Full time

Shift: Days

Job

We are searching for a Front Office Specialist I at TCP Conroe - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.

Think you’ve got what it takes?

• HS diploma or GED
• 1-year related experience in an office like setting

• Acknowledges the customer
• Identifies self
• Keeps customers informed by explaining all tasks, processes and procedures
• Thanks, the customer
• Adheres to Standards of Behavior
• Tasks are measured by observation of evaluator

• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Assists patients with check in/check out.
• Schedule appointments
• Verifies accurate patient demographic information with each visit
• Enters data into electronic health record and electronic billing system
• Answers telephone within three (3) rings and directs calls per practice protocol.
• Enters hospital charges into electronic billing system with 100% accuracy and within timelines established.
• Balances payments received daily.
• Documents eligibility in the electronic health record per practice protocol.
• Identifies and documents network providers for appropriate referral.
• Notifies provider when no provider in network is available.
• Completes paperwork and documentation for authorized referrals within two (2) business days.
• Enters referrals into electronic health record within two (2) business days of receiving request from provider.
• Assists patients, per practice protocol, in setting appointments for referred services.
• Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high‑risk births;
Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state‑of‑the‑art facility providing world‑class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children;
Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country;
Texas Children ’ s Urgent Care clinics that specialize in after‑hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.