Patient Services Coordinator - Ambulatory Business Services

Overview

Patient Services Coordinator - Ambulatory Business Services. MD Anderson provides cancer care at several convenient locations throughout the Greater Houston Area and collaborates with community hospitals and health systems nationwide through MD Anderson Cancer Network. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its Greater Houston area locations.

While MD Anderson - The Woodlands treats all types of cancers, the faculty has particular expertise in the diagnosis, treatment and management of the following cancers:
Breast;
Colorectal;
Dermatology and skin;
Endocrine;
Genitourinary;
Gynecologic;
Head and neck;
Neurologic;
Thoracic.

Ideal candidate will have experience in a patient care or healthcare administration scheduling appointments, expediting clinic flow and providing direct customer service to patients.

To provide and coordinate all tasks associated with patient services within the Regional Care Centers. This includes, but is not limited to, patient scheduling in One Connect, physician and clinic template maintenance, expediting clinic flow, processing the accurate completion of all clinic activities, collection of co-pays through I-payment, and other tasks as delegated by the Clinical Administrative Director, Nurse Manager or designee.

• Interpret and coordinate physicians' orders to schedule diagnostic tests, procedures, treatments, Brachytherapy, and physician appointments.
• Collaborate with clinic management to maintain physician templates to minimize waiting times for physicians and patients.
• Ensure quality patient care in relation to prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.
• Convey appointment information to patients in a timely manner in person, by telephone, or in writing; provide information regarding schedules and preparations for ancillary appointments.
• Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.
• Manage and facilitate the complete patient scheduling process to ensure clinic operations and resources meet standards of customer service and quality patient care; monitor and expedite clinic flow.
• Receive multiple telephone calls from internal/external customers; direct calls appropriately in an expedient, courteous and friendly manner; take accurate and complete messages.
• Maintain security and confidentiality of patient information at all times; advise patients/family members of available services and use appropriate customer service skills when interacting with staff, patients and external customers.
• Update and revise demographic, financial and insurance information as necessary; collect co-payments as appropriate.
• Ensure medical records are available for patient care; order, follow up, and obtain medical records as needed; scan documents to HIMS per RCC policy; prepare therapy charts for simulation and treatment visits; retrieve test results and prepare necessary forms; verify patient matching on film folders.
• Handle items weighing up to 30 pounds as needed; assist in maintaining a safe environment for patients, co-workers and visitors; adhere to universal precautions and asepsis principles; support patient safety and institutional standards (JCAHO).
• Maintain a professional and positive attitude; use time efficiently and demonstrate initiative to undertake additional tasks.
• Obtain vital signs on patients and communicate results to the nurse, mid-level practitioner, or physician.

Required
:
High School Diploma or equivalent.

Preferred
:
Certification in allied health field.

Required
:
Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Preferred
:
Experience in a patient care or healthcare administration setting scheduling appointments, expediting clinic flow and providing direct customer service to patients.

Required
:
Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the…