Client Care Specialist

Overview

Client Care Specialist – Fond Memories

📍 Conroe, TX | M-F 8AM–5PM | Full-time (40 hrs + overtime as needed)

Pay Range: $19.00/hr

Note:

If you’re a pet parent or care about the pet-loving community, this role could be a perfect fit. Training will be provided.

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. Visit Gateway Services Inc. to learn more about us.

(New hires will be required to successfully pass the E-Verify employment verification check. See e-verify.gov for details.)

The Client Care Specialist, reporting to the Care Center Manager, is responsible for delivering professional, high-quality customer service through effective organizational skills, product knowledge, administration, and operations.

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interacting and providing information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Coordinate client service requests to ensure delivery aligns with client expectations.
• Acquire and maintain extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.
• Education, training & qualifications
• Post-secondary degree or diploma in a related field
• One year experience in a customer service environment involving client care
• A high level of integrity, ethics, and compassion for the care of the deceased

• Teamwork oriented
• Strong problem identification and solving skills
• Effective verbal and written communication
• Ability to multitask with multiple systems while interacting with customers
• Highly motivated, energetic, and able to thrive in a fast-paced environment
• Ability to build and maintain relationships with corporate departments, key business partners, and customers

• Regular bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Prolonged periods sitting at a desk and working on a computer
• Occasionally lifting/moving 100+ lbs
• Regularly exposed to low/moderate/high noise environments
• Regularly exposed to low/moderate/high heat environments

The People: you’ll be surrounded by talented, supportive, smart, and kind leaders and teams.

• People First
• Exceed Expectations
• Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

• Pay rate: $19.00/hr + overtime eligibility
• Employee referral program
• Medical, Dental, and Vision plans with low co-pays
• Company-paid Life, AD&D, and LTD insurance for all full-time employees
• Voluntary benefits:
  Critical Illness, Accident, Pet Insurance
• 401(k) with employer match
• Educational assistance and growth programs
• Wellness and Employee Assistance Programs
• Paid holidays and PTO
• Opportunity to contribute meaningfully to the community

Join us to help care for pets, pet parents, and the communities we serve. If you require accommodation during any stage of the recruitment process, please notify Human Resources at

New employees to Gateway will be required to pass E-Verify.