Front Office Manager

Carolina Custom Leatheris a U.S.

-based manufacturer and retailer of
premium custom leather furniture
, located in Conover, North Carolina. We specialize in crafting high-quality, handcrafted leather upholstery — including sofas, sectionals, recliners, chairs, and accent pieces — built with solid hardwood frames and traditional upholstery techniques to ensure long-lasting comfort and style. Our products are
100% American made
, and we pride ourselves on exceptional materials, meticulous attention to detail, and personalized service that exceeds customer expectations.

We’re looking for a highly organized, people-friendly
Front Office Manager
to manage day-to-day office administration and serve as a key communication hub for the business. This role requires someone who can
multitask, shift priorities quickly, and communicate clearly
with both internal team members and external contacts.

• Manage daily office administration and front desk operations
• Handle
  order status and inventory tracking
  , primarily through
  phone-based communication
  (not online portals)
• Make and receive phone calls to check order status, follow up with vendors, and coordinate information
• Maintain accurate records related to orders, inventory, and office operations
• Use
  Quick Books
  for basic accounting tasks, record-keeping, and financial tracking
• Draft and edit written communications, documents, and internal notes
• Serve as a central point of contact for multiple team members, responding to requests and questions throughout the day
• Support general office needs and assist leadership with administrative tasks as needed

• Excellent
  verbal and written communication skills
• Strong working knowledge of Quick Books
• Strong
  writing and grammar skills
• Comfortable making frequent phone calls and communicating with vendors and partners
• Proven ability to
  multitask and switch priorities quickly
  in a fast-paced environment
• Highly organized, detail-oriented, and reliable
• Professional, friendly, and confident working with people

• Familiarity with
  Microsoft Word and other Microsoft Office products
• Basic knowledge of AI tools
  (e.g., using AI to assist with writing, organization, or efficiency)
• Prior experience in an office administration or front office role