Sr Manager, Engineering - Client Engagement and Retention

Hiring near our Irving, TX and Stamford, CT Centers of Excellence, with a flexible environment.

About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting‑edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome‑driven approach to success, and the notion that great ideas can come from anyone on the team.

Our mission is to create effortless, customer‑centric, habit‑forming digital experiences that enable clients to solve their mission critical priorities. We are seeking a hands‑on technical leader to guide a multi‑disciplinary development team responsible for building and maintaining our core platform for personalized email and notifications delivery, driving digital engagement with our clients. As the manager, you will collaborate closely with product partners to develop new features, scale the channel, and optimize key engagement metrics.

Your responsibilities will include, but are not limited to:

• Lead and mentor a multidisciplinary development team, fostering a collaborative and high‑performance culture.

• Drive significant improvements to core systems and business processes to support company/division goals for profit, growth, and customer satisfaction.

• Architect solutions for high application performance, data security, and future scalability.

• Leverage AI/ML Platforms to personalize and optimize delivery to drive engagement and retention.

• Analyze business requirements and translate them into effective technical designs.

• Facilitate and participate in technical design discussions.

• Oversee the implementation, unit testing, integration testing, and support of software applications and services.

• Conduct code reviews and peer inspections to ensure code quality and best practices.

• Direct multiple technology projects and teams in support of IT initiatives.

• Develop strategic and tactical plans for technology and people resources to ensure successful completion of large‑scale projects.

• Lead technical activities across estimation, planning, design, build, testing, and deployment phases.

• Provide guidance, feedback, and professional development to developers, evaluating performance and identifying strengths and growth areas.

• Stay current with emerging technologies and apply them effectively to solve business challenges.

• Bachelor's or Master's degree in Computer Science, or equivalent experience in software development.

• 8-12 years of experience in web application development.

• Hands‑on experience with Java EE/Spring, React, JavaScript, HTML, JQuery, AJAX, XML, JSON, and PL/SQL with relational databases.

• Proven people management and leadership experience.

• Experience building and managing applications on cloud platforms (AWS preferred; Azure also valued).

• Experience building data processing pipelines.

• Preferred:
  Experience with B2B marketing automation platforms such as Hub Spot, Marketo, Eloqua, etc.

• Excellent verbal and written communication skills, with ability to collaborate effectively with cross‑functional teams.

• Demonstrated success in leading the design and deployment of large‑scale solutions.

• Experience across all phases of the systems development lifecycle.

• Strong fundamentals in software development and object‑oriented design, with a background in architecting software applications.

• Experience working in Agile/Scrum environments.

• Ability to work and collaborate with multiple teams spread across diverse geographical locations.

• Ability to drive successful project delivery.

• Ability to coach and mentor team.

• Ability to learn and apply new technologies.

• Project work delivered on‑time within budget.

• All work products are delivered with high quality.

Note: This job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship;
  Leadership courses, development programs, technical…