Pharmacy Customer Service Associate

Overview

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$17.94/hr - $20.00/hr

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits.
• Provides courteous, friendly, fast, and efficient service; recommends items for sale and trade‑up or companion items.
• Registers customer purchases on assigned cash register, collects cash, provides change, processes voids, returns, rain checks, refunds, and exchanges; assists customers to the OTC aisle when possible.
• Maintains clean and well‑merchandised counters and shelves, conducts inventory, and keeps records; prices merchandise as required.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, utilizing pharmacy systems to enter patient and drug information, fill prescriptions, verify medicine, and check for interactions.
• Reports prescription errors immediately to the pharmacist on duty; adheres to company policies, procedures, and the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
• Handles telephone calls that do not require pharmacist attention, including physician calls.
• Processes manual claims for third‑party prescription programs in a timely and efficient manner.
• Supports pharmacy department inventory management activities, including ordering, unpacking, and storing pharmaceuticals; files claims for overages, shortages, or damaged goods.
• Ensures compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
• Constructs and maintains displays (promotional, seasonal, super structures, sale merchandise) and completes resets and revisions as directed.
• Assists with separating food items and product placement as specified by policies; uses first‑in, first‑out method for stock rotation.
• Possesses working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and suggestively sells promotional photo products.
• Assumes web pick‑up responsibilities (monitors orders, picks items, delivers orders to customers).
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
• Maintains respectful relationships with coworkers and complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training and completes PPLs requested by manager or assigned by corporate; acquires continuing education credits and maintains knowledge of healthcare and pharmacy developments.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer strong math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit Jobs Wal‑

Salary Range: $17.94 - $20 / Hour