Experienced Dental Insurance Coordinator KDC

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Profit sharing

Dental Insurance Coordinator (Full-Time) — Killingly Dental Care (KDC)

Location:

Killingly, CT | Job Type: Full-Time (Monday–Thursday, Fridays optional/rotating) | Compensation:
Competitive hourly pay + performance incentives (based on experience)

Killingly Dental Care (KDC) is a modern, high-end dental practice in Northeast Connecticut built around Complete Health Dentistry — where dentistry connects to airway health, sleep, inflammation, and whole-body outcomes.

We are known for advanced care, premium service, and a world-class patient experience. We’re growing fast and looking for a high-performing Insurance Coordinator who is organized, confident, and obsessed with doing things the right way.

You are not “just an insurance person.” You’re a key part of the patient experience and the financial success of the office.

You thrive in a fast-paced, high volume practice, communicate professionally, follow systems, and take pride in clean claims, clean accounts, and clean reporting.

If you love being the person who keeps everything moving smoothly, this is your role.

• Insurance Verification + Benefit Breakdown
  • Verify eligibility and benefits before appointments
  • Confirm deductibles, frequencies, coverage limitations, and annual maximums
  • Communicate clearly with patients so there are no surprises
• Claims + Follow-Up (AR Ownership)
  • Submit claims accurately and on time
  • Track unpaid or delayed claims and follow up aggressively
  • Resolve denied claims quickly and professionally
  • Ensure proper documentation is included (narratives, attachments, X-rays, etc.)
• Posting + Reconciliation
  • Post insurance payments accurately
  • Identify underpayments and initiate appeals when needed
  • Manage EOBs and coordinate corrections with the front desk and clinical team
• Patient Financial Support (Confidence + Clarity)
  • Help patients understand how insurance works (and why it sometimes doesn’t)
  • Support the treatment coordinator and front office with clear financial explanations
  • Collect patient balances when appropriate and ensure accounts are current
• Coordination + Communication
  • Work closely with doctors, assistants, hygiene, and the front desk team
  • Maintain a calm, professional tone even with difficult insurance calls
  • Bring solutions — not excuses

• Claims submitted fast and clean
• Denials reduce over time
• Insurance AR stays low and organized
• Patients feel informed and confident (not confused and frustrated)
• The schedule runs without financial surprises

Required:

• 1+ years experience in dental insurance coordination (or strong equivalent experience)
• Strong understanding of PPO insurance, claim submission, and EOBs
• Excellent communication skills and attention to detail
• Comfortable working with numbers, deadlines, and follow-up

Preferred (Not Required):

• Dentrix experience
• Knowledge of medical billing for medically necessary dental care
• Experience in fast-paced/high production practices
• Familiarity with sleep apnea / airway-focused dentistry

• High standards, strong systems, and a supportive team
• Modern technology and excellent clinical care
• Patients who value high-quality dentistry
• Leadership that invests in team development
• A role with real importance and growth potential
• We are hiring for attitude, detail, and accountability — skills can be sharpened, but ownership is non-negotiable.