Guest Services Representative

Overview

The Guest Services Representative provides all customers with caring and personalized service when responding to all incoming and outgoing calls. Greets and directs visitors to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and ensures the highest level of service excellence. Provides exceptional customer service with every interaction.

• Operates multi-position console and other communication systems to process calls and ensures accurate and timely hospital communications are facilitated.
• Provides exceptional customer service and answers all calls in a prompt and professional manner, utilizing the approved greeting.
• Performs emergency procedures in a calm and timely manner answering emergency code calls within 2 rings. Uses the paging and announcement systems appropriately. Demonstrates a high sense of urgency when communicating with departments and physicians.
• Acknowledges all guests entering the lobby with a sincere greeting, always projecting an approachable and professional image.
• Maintains the privacy and confidentiality of all patients and guests.
• Directs calls to the correct department and individual. Utilizes the provided web-based system when directing calls to a patient room.
• Ensures department logs are up to date and accurate.
• Able to prioritize tasks and work collaboratively with coworkers and leadership.
• Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
• Responsible for remaining compliant, current and knowledgeable with department policies and procedures.
• Demonstrates regular, reliable and predictable attendance.
• Maintain and Model Nuvance Health Values.
• Performs other duties as required.

Manual: significant manual skills/motor coord & finger dexterity

Occupational:
Little or no potential for occupational risk

Physical Effort:
Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment:
Generally pleasant working conditions

Company:
Sharon Hospital

Org Unit: 1958

Department:
Information Desk

Exempt:
No

Salary Range: $17.00 - $21.00 Hourly