Account Manager

Company Description

Based in Congleton, Cheshire, Senior Bird Bellows was established in 1975 as a family run operation serving the petro‑chemical and gas industries. Since then, we have evolved to become one of the industry leaders in the design, development and manufacture of pressure duct systems, flexible joints and insulation for highly regulated industries. We have established customers in aerospace (both civil and military), as well as in the nuclear, oil and gas, chemical and pharmaceutical sectors.

• Drive revenue and margin growth through up‑selling and cross‑selling, while helping achieve customer satisfaction and retention goals.
• Support customers through regular meetings, onboarding, and quotes, ensuring a seamless experience.
• Take ownership of your calendar, managing both internal and customer‑facing meetings efficiently.
• Represent our business professionally at virtual and in‑person meetings, trade shows, and factory tours.
• Lead the onboarding of new accounts and build strong, lasting relationships with customers.
• Be highly motivated, accountable, and empowered to deliver outstanding results.
• Continuously develop your skills toward becoming a consultative solution‑selling expert.
• Collaborate with colleagues across the business to drive overall growth.
• Reflect on and share insights from lost opportunities to improve processes and outcomes.
• Identify challenges, break down barriers, and work proactively with your manager to find solutions.

• Build and grow your sales pipeline:
  Identify short-, medium-, and long‑term up‑sell and cross‑sell opportunities to drive account growth and hit ambitious targets.
• Expand key accounts:
  Develop strong relationships both virtually and in person to consistently meet and exceed up‑sell/cross‑sell objectives.
• Stay ahead with weekly insights:
  Track pipeline forecasts, quotes, and CRM updates to keep your accounts moving forward.
• Drive results with monthly reporting:
  Share updates on bids, tenders, RFPs, and opportunities—celebrating wins and learning from challenges alongside your sales manager.
• Strategic quarterly reviews:
  Present plans, progress, and growth opportunities for each key account, backed by customer insights and industry research.
• Organise interaction:
  Use our CRM system to log calls, meetings, follow‑ups, quotes, and key notes—keeping every detail at your fingertips.
• Deliver consultative solutions:
  Use your expertise to uncover customer needs, craft tailored solutions, and collaborate across teams to create value now and in the future.
• Proactive communication:
  Keep customers informed throughout quotes, RFPs, tenders, and onboarding, ensuring smooth and professional interactions.
• Ensure exceptional customer experiences:
  Collaborate with sales managers post‑onboarding to guarantee satisfaction and long‑term account success.
• Seamless handovers:
  Manage the transfer of new business accounts from sales to account management with professionalism and clarity.
• Communicate with stakeholders:
  Prepare weekly summaries of activities, challenges, progress, and next steps.
• Provide actionable insights:
  Share call and meeting stats or post‑visit reports to support decision‑making and continuous improvement.

• Degree or equivalent experience in Business, Engineering, Sales, or related discipline.
• Proven experience in account management, business development, or sales — ideally in aerospace, engineering, or industrial sectors.
• Strong understanding of customer relationship management (CRM) systems and structured sales processes.
• Valid UK driving licence and willingness to travel to customer sites and trade shows.

• Relationship Management:
  Skilled at developing long‑term customer partnerships and maintaining high levels of customer satisfaction.
• Consultative Solution Selling:
  Ability to identify customer needs and develop tailored solutions that add value.
• Commercial Acumen:
  Understanding of revenue, margin, and growth targets with experience in up‑sell and cross‑sell strategies.
• Communication & Presentation:
  Confident and professional in virtual and face‑to‑face meetings,…