Interim Supervisor III

Overview

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic.

Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Roles and responsibilities focus on driving store performance, developing the team, and maintaining brand standards while delivering exceptional customer service.

• Client & Service Expert:
  Partner with Store Manager to develop business driving initiatives that build repeat business or attract new customers to the store. Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories. Model and supervise the selling environment and provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.
• Leadership Presence:
  Achieve personal sales goals. Educate the team on sales plans, personal sales goals, store stats, and drive the team to achieve them. Ensure the highest level of service through extensive product knowledge and effective product profiles. Foster a team environment with a fun, competitive, inviting atmosphere.
• Building Brand Equity:
  Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers. Ensure brand and operating standards are met to support brand consistency. Maintain store presentation standards.
• Operational Excellence:
  Perform and supervise store opening and closing procedures, including counting funds, deposits, opening/closing registers, and securing the facility. Process all POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Adhere to Kate Spade loss prevention policies and procedures.
• Qualifications &
  
  Experience:
  
  Minimum 2-3 years’ experience in luxury goods or a comparable retail environment. College degree preferred. Prior luxury goods experience preferred. Strong written and verbal communication skills. Detail oriented. Proactive ability to multi-task and prioritize.
• Physical Requirements:
  
  Available to work store schedule including evenings and weekends. Standing for extended periods. Able to lift up to 40 pounds. Comfortable climbing ladders.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides direct, actionable feedback; addresses issues quickly and directly; not afraid to take negative action when necessary.
• Creativity
  :
  Generates new and unique ideas; makes connections between unrelated concepts; valued in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting customer expectations; uses customer information to improve products and services; builds trust and respect with customers.
• Dealing with Ambiguity
  :
  Adapts to change, shifts gears, and acts without having the total picture; handles risk and uncertainty well.
• Drive for Results
  :
  Consistently exceeds goals; bottom-line oriented; motivates others to achieve results.
• Interpersonal Savvy
  :
  Relates well to people at all levels; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on the Fly
  :
  Learns quickly, open to change, analyzes successes and failures for improvement, experiments to solve problems.

• Strategic Agility
  :
  Sees ahead, anticipates trends, and articulates credible visions and strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks, development discussions, and actionable development…