Manufacturing Technical Support; MTS

Free uniforms and wash service, annual boot voucher

120 hours (3 weeks) of Paid Time Off

10 paid holidays

Free uniforms

Medical, dental, vision, and prescription coverage starting 30 days to the first of the month

Company-paid Short-Term Disability, Long-Term Disability, Life Insurance, and AD&D after 90 days

401(k) with generous company match:

Dollar-for-dollar match on the first 3%

50% match on the next 2%

No vesting period

Join the Americhem team where we help you unlock your full potential!

The Manufacturing Technical Support Specialist defines customer requirements and digitally processes orders ensuring all information is provided to the production and quality testing departments. They act as a liaison between the lab, plant, sales and the customer to ensure products and processes conform.

• High school diploma or equivalent, required

• 5+ years of relevant work experience

• Proficiency in Microsoft (Word, PowerPoint, Excel)
• Proficiency in color science theory and formulation systems

• Develops and maintains product information and digitally processes orders providing detailed information obtained from the appropriate departments to allow technicians to successfully complete their work
• Maintains and optimizes formula controls to current protocols
• Reviews Certificate of Analysis of finished products for conformance to customer specifications, if necessary
• Effectively communicates with customer to ensure product specifications
• Customer relations that include customer visits, if necessary
• Assists with Technical Service on product non-conformances
• Interdepartmental understanding and working knowledge of Customer Service Lab, Quality Testing, and Production
• Documents customer information and specification that included applications and testing requirements
• Maintains master specifications
• Maintains inventory of obsolete materials for work away
• Creates and maintains product encyclopedia’s
• Ability to evaluate color (hue, chroma, shade) with color computer and visual assessment
• Verifies formulations before production
• Effectively communicates with other departments and customers to ensure product conformance
• Establishes and maintains relationships with other departments and customers
• Demonstrates a proficient understanding of formulation, color science, and our processes
• Analyzes qualitative, quantitative, and statistical data
• Makes decisions to approve and ship products based on customer information, customer interactions and experienced color knowledge
• Guidance on color decision and training of lab personnel including MTS role

• Effectively manages time and meet deadlines
• Effectively communicates product status
• Improves job knowledge by attending training and keeping relevant knowledge and skills current;
• Demonstrates organizational skills by working independently and with a team
• Contributes to organization success by meeting team and company goals;
  Follows all quality system and safety protocols by safely operating equipment, wearing proper protective equipment (PPE), completing safety training, keeping work areas clean and organized, and contributing to established safety goals;
• Contributes and assists in implementation of ideas for continuous improvement.

• Exceptional organizational skills to include multi-tasking, planning, and time management;
• Ability to adjust to ever-changing priorities;
• Highly motivated;
• Self-driven;
• Highly collaborative;
• Exceptional problem-solving skills

• The safety of our employees takes precedence over all other initiatives and considerations. All employees are required to comply with established safety protocols as outlined in our policies, procedures, and corporate communications. Following the COVID-19 outbreak, Americhem expanded its safety policies and procedures to include travel restrictions, temperature testing, and rigorous sanitation practices, as well as social distancing and face covering protocols.
  
  This experience has taught us that safety practices are evolutionary in nature and will continue to change. All employees are responsible for complying with the most current safety practices as communicated by the Company.