General Manager in Training - Concord

Overview

Hand & Stone Massage and Facial Spa Concord located at 8915 Christenbury Pkwy, Concord, NC 28027 is seeking a dynamic Spa Leader as a General Manager in Training (GMIT). The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. This role begins with a strong focus on front desk operations, client experience, and sales performance and is designed to prepare you for future management opportunities with a clear pathway to leading your own location.

The promotion timeline depends on market growth, role availability, and performance success.

Compensation and Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Compensation: $17.00 - $21.00 per hour. GMITs earn an average annual compensation up to $45,000, depending on performance.

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis, including membership conversion, booking efficiency, call conversion, and gift card sales
• Lead the front desk team to exceed sales and performance goals
• Provide an exceptional guest experience as measured by Service Level Standard scores
• Oversee and manage daily front desk operations
• Assist General Manager in managing daily operations of the business
• Train, monitor, and coach teams, including in-the-moment coaching
• Assist in recruiting, onboarding, and training all front desk hires
• Maintain knowledge of the service menu and educate clients on services and enhancements
• Promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform administrative functions in conjunction with the General Manager (sales reporting, register operations, cash handling, etc.)

• Passion for people and providing excellent service
• Ability to work flexible hours including nights, weekends, and some holidays
• Ability to travel for training, conferences, or other business activities
• Excellent verbal and written communication skills
• Fast learner with a positive attitude
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
• Strong team player with the ability to work independently
• Exceptional organizational skills with attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

We are a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST, with a nurturing work environment that supports growth and well-being. Opportunities to grow into a spa leader are available through regular sales coaching and training.

We acknowledge that we are applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company from Hand & Stone Franchise Corp. and its affiliates. Each franchisee is responsible for hiring decisions, benefits, compensation, day-to-day activities, and terms of employment. Hand & Stone Franchise Corp. does not accept, review, or store applications. Questions about the hiring process should be directed to the locally owned Hand & Stone franchisee.