Store Manager Concord

Position starts at $67,250-$73,600 (dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full‑time team members are also eligible for medical, dental, and vision insurance along with paid time off.

• Ensures compliance with all established Agency policies, procedures and practices.
• Directs activities verbally, written and physically for the retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
• Interviews, hires, and completes onboarding process for all new hires.
• Ensures all employees are trained and developed in their job position and attend all orientations and classes required by the training department.
• Supervises staff and fulfills staffing and scheduling needs for regular hours, as well as special events or high-traffic times.
• Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
• Confirms daily sales reports and cash receipts; ensures monies are deposited daily and reports are submitted as required by Agency policy.
• Continuously motivates a positive work environment for the sales team through communication, established incentives, and evaluations.
• Ability to direct and share the agency initiative around diversity, equity, and inclusion, and belonging.
• Resolves customer issues concerns to maintain customer satisfaction and create a positive shopping environment.
• Ensures that merchandise is priced with established pricing guidelines.
• Implements seasonal plano grams, floor sets, store signage, and sales promotion activities.
• Reports known or suspected security and/or theft problems to Loss Prevention.
• Works with Workforce Development Services and Retail Pathways liaison to ensure service programs are working properly at store level.
• Supervises store staff; see Supervisory Responsibilities below.

Directly supervises store employees. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and budget management.

• Performs work of subordinates as needed.
• Serves as a member of the Donated Goods Retail Management Team.
• Reports the need for building and equipment repairs to the Retail Operations Director or Area Operations Director and Director of Facilities.
• Performs other job-related tasks as assigned by the Retail Operations Director or Area Operations Director.

• Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values.
• Commitment to Inclusion – Executes inclusion strategies to integrate perspectives.
• Community & Service Driven – Manages services and value‑add opportunities in accordance with Goodwill’s business community needs.

• Relationship‑Building Skills – Identifies and facilitates staff engagement opportunities.
• Communication Skills – Manages communication with clarity to execute objectives.
• Commitment to Development – Facilitates use of tools and resources for staff development; manages processes for coaching and responsiveness to all staff needs and issues.

• Commitment to Quality Results – Implements plans using results‑oriented goals for measuring success.
• Business Acumen – Accurately interprets data, policies, and procedures for sound decision‑making; manages all GISP policies and procedures.
• Stewardship – Manages budget in accordance with departmental needs and established financial guidelines.

• Emotional Maturity – Manages personal emotions to…