Field Service Technician II - Utilites

Overview

Primary

Job Role:

Conducts all assigned work in a safe manner, adhering to applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Work in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspect components to ensure maximum parts are being reused to control repair costs. Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitor job expenses versus repair estimates and ensure the supervisor is aware of any cost overrun prior to job completion.
• Approach work in a positive manner, maintain conduct that supports the work team and set the standard for others to follow. Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Train and/or mentor others in the department.
• Perform other duties as assigned.

• Safety:
  Fully supports and follows safe work behavior and prioritizes safety in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates depth and mastery of knowledge and skill identified in the LMS and other applicable sources; applies knowledge to resolve job-related challenges.
• Communication:
  Uses active listening, clear communication, and keeps informed all who need to know; avoids surprises.
• Information Gathering:
  Checks appropriate sources, documents sources, and organizes information to meet research needs.
• Fiscal Accountability:
  Follows fiscal regulations and controls, monitors budget usage, and seeks ways to reduce costs.
• Takes Initiative:
  Resolves issues proactively, engages others for perspectives, and makes timely decisions when needed.
• Results Oriented:
  Maintains urgency to achieve results, adapts to achieve tasks on time without sacrificing quality.
• Adaptability:
  Adapts to changing needs and finds alternative ways to achieve goals; open to new methods.
• Credibility:
  Demonstrates responsibility, reliability, confidentiality, honesty, and punctuality.
• Personal Development:
  Takes responsibility for learning and development and pursues growth opportunities.

• Formal
  
  Education:
  
  High School diploma or GED
• Experience:
  
  3-4 years

• Able to comprehend written material and communicate effectively with employees and customers (oral and written).
• Valid Driver License
• Successfully completed all required training curriculum to be designated Service Field Tech II

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge:
  Job requirements frequently change requiring retraining once or more per year.

• Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
• Problem Solving:
  Complex problems requiring independent analysis and research to develop solutions.
• Creativity:
  Some creativity to generate solutions within established boundaries.
• Autonomy:
  Work is not normally monitored; objectives are defined and discretion is used in how work is done.

• Working Environment:
  Regular exposure to stresses and workload fluctuations; regular business hours with potential for nights, holidays and weekends.
• Supervisory Responsibility:
  No subordinates; may work independently or as part of a team.
• Physical Demands:
  Includes various lifting and movement activities with defined frequency indicators (NA/O/F/C as applicable) and continuous tasks such as standing, walking, and manual operations.

• Internal and external conditions with varying temperature and weather exposure, dust, fumes, and other environmental factors as applicable.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER