Digital Service Lead - AI & Agent
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-03-04
Listing for:
MTM
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
A leading contact center services provider in North Carolina seeks a qualified individual to oversee digital agents' interactions, ensuring compliance with accuracy and service standards. You will be actively involved in performance monitoring, identifying recurring issues, and collaborating with teams for improvements. The ideal candidate has at least 2 years of experience in a contact center environment, along with strong analytical skills and a background in data trend analysis.
This position offers a competitive salary and comprehensive benefits.
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