Resupply Representative

Position Overview

Prompt Care is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will provide exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals.

The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at Prompt Care In-home Respiratory and Infusion.

Full-time, 40 hours per week, Monday–Friday. Hybrid out of Concord, NC.

• High School Diploma or equivalent. Associate degree or some college preferred.
• Work experience in a Respiratory Home Durable Medical Equipment company.
• Strong PC skills, especially the MS Office suite.

• Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition.
• Verify insurance and update patient files—including demographics, insurance, and benefit information.
• Manage patient prescriptions and request prior authorization when necessary to fill the order.
• Communicate with patients and providers via telephone, email, and web portals.
• Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal, Resupply web portals and other applications or software pertaining to patient resupply fulfillment.
• Documentation and computer input of the new referral and subsequent patient admission from start to finish, following Prompt Care’s policies and procedures.
• Maintain and fulfill responsibilities for productivity metrics.
• Other duties as assigned.

The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO:
  Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance:
  Standard coverage with optional enhancements
• Employee Assistance Program:
  Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability:
  Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA:
  Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

The Prompt Care Companies are committed to Equal Employment Opportunity (EEO) and prohibit employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.