Accounts Receivable Manager

Job purpose

This role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition, assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.

Duties and responsibilities

• Accounts Receivable team
  • Manage AR team tasks and delegate where necessary.
  • Support training and development
  • Manage time and attendance.
  • Evaluate ongoing team member performance.
  • Accounts Receivable Invoicing, Collections and Reporting
    • Ensure timely daily invoicing, reviews and portal submissions.
    • Ensure timely weekly collections and follow-up.
    • Ensure timely daily cash review and application.
    • Ensure timely weekly resolution for unapplied cash applications.
    • Review credit memos for reasonableness and accuracy before approval submissions.
    • Maintain adequate contact with sales and customer service teams.
    • Resolve on-hold orders timely each day.
    • Resolve customer inquiries within 24-48 hours.
    • Ensure periodic reports are distributed to appropriate parties as scheduled.
  • Customer Account Reconciliations
    • Review and initiate timely account credit limit reviews with Credit Analyst
    • Review and apply customer credits timely.
    • Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.
  • Internal and External Customer Service
    • Respond to all inquiries within 24-48 hours and escalate to appropriate party when needed.
    • Manage AR inbox and customer call line.
  • Support Month End Close Processes and Reporting
    • Ensure monthly close invoicing timelines met.
    • Ensure all cash posted accurately and completely for close.
    • Ensure all backlog orders completed or ship dates corrected.
    • Ensure reports run and reviewed for approval and distribution.
  • Cross Training in Other Accounts Receivable Responsibilities
    • New Customer Credit Application and Credit Analysis
    • Setting up new customers in the accounting system
    • Creating and processing invoices
    • Cash Application
  • Ad Hoc requests and projects as required.

Qualifications

• Bachelor's degree preferably in Accounting, Finance, or Business
• Preferred: 5 years of supervisory experience
• ERP experience required (Epicor Kinetic experience a plus)
• Related work experience in Accounts Receivable and/or Accounting with a strong focus on billing, customer service, reporting, and process improvements.
• Strong MS Excel skills.
  • Ability to manage a team and handle varied situations
  • Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questions
• Ability to shift between tasks
• Skilled in customer account reconciliations and resolutions
• Able to plan, organize, and prioritize daily activities
• Able to manage third-party invoicing and payment platforms
• Highly motivated self-starter with excellent interpersonal and communication skills
• Customer service-focused
• Collaborative team player able to teach and guide others
• Attentive to details and possess strong recordkeeping skills
• Diligent, assertive, and patient
• Intellectually inquisitive
• Intermediate in Microsoft Office including Teams

Supervisory Responsibilities

Employee Supervised - AR Team (4 Employees

Physical Demands:

• Ability to work in office setting, spend primary working hours at desk using computer and other office equipment such as printers, copiers, postage machines, etc.
• Ability to collaborate with Customer Service team, the factory and warehouse employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect.

Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.