Patient Service Representative

Overview

Patient Services Representative (PSR) at NC Pediatric Dentistry. We aim to provide excellent dental treatment by going beyond the basics to ensure visits are safe, relaxed, informative, and fun for children. We are seeking a motivated PSR to join our growing team at our Afton Pediatric Dentistry office in Concord, NC.

The Patient Services Representative (PSR) provides vital front desk support that maximizes the flow of operations. This role delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values.

• Collaborate with the Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitute for the management of front operations in the absence of the Patient Services Supervisor (PSS).
• Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities that an incumbent may be expected or asked to perform.

• Must have at least 3 years of experience in dental front desk operations
• At least 1 year of pediatric dental experience preferred
• Currently certified in OSHA, HIPAA and CPR

• Ability to teach and direct others with positivity and encouragement
• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skills

NC Pediatric Dentistry is proud to offer medical, dental and vision insurance, 401(k) retirement plan, paid time off, paid holidays, growth opportunities, and a positive work environment in a stable growing company.