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Retention Operations Analyst
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-01-27
Listing for:
Total System Services
Full Time
position Listed on 2026-01-27
Job specializations:
-
Business
Data Analyst -
IT/Tech
Data Analyst, Data Science Manager
Job Description & How to Apply Below
Employer Industry: Payment Technology Solutions
Why consider this job opportunity- Salary up to $80,000 per year
- Comprehensive benefits package including medical, dental, and vision care
- Opportunities for professional development and career advancement
- Collaborative and innovative work environment
- Engage in meaningful work that directly impacts customer retention and satisfaction
- Flexibility to work remotely within the U.S.
- Analyze customer data to identify trends and issues affecting retention
- Establish frameworks for comparing operational data across different regions
- Collaborate with data science teams to enhance predictive modeling for retention strategies
- Monitor key performance indicators related to customer engagement and satisfaction
- Develop reports and presentations to communicate insights to stakeholders
- Bachelor’s Degree
- 2-4 years of relevant professional experience
- Proficiency in data analysis tools such as Excel, SQL, and Python
- Strong analytical skills with the ability to translate complex data into actionable insights
- Excellent communication skills for presenting findings to various audiences
- Master’s Degree
- Experience in the credit card industry
- Proficiency in statistical analysis and data modeling techniques
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