Resettlement & Integration Coordinator

Work with us and make a difference. The Services for New Americans case management team empowers resettled refugees to become independent and self-sufficient by connecting refugees to community services and facilitating community integration.

The Resettlement & Integration Coordinator oversees all aspects of the case management team including supervising and supporting members of the team, developing and maintaining relationships with human service agencies and other essential community partners, providing case management services to refugee clients, monitoring client outcomes and ensuring the quality, timeliness and documentation of those services and completion of required reports. The Resettlement & Integration Coordinator is part of the broader Services for New Americans team serving refugees and provides other support as needed.

• Responsible for providing effective leadership to case management staff, volunteers and interns, and delivering quality services to the individuals served.
• Interview, hire, orient, supervise and evaluate case management staff.
• Perform a variety of complicated tasks that require decision-making, judgment and confidentiality.
• Maintain current knowledge of local, state, national and federal regulations that govern refugee service areas.

• Prepare local community partners, service providers, and key stakeholders, etc. for the resettlement of refugee populations.
• Serve as primary contact for local landlords: assist with securing housing for incoming clients and addressing landlord and/or client concerns as they arise.
• Attend and participate in service provider/community partner meetings.

• Follow assurance procedures regarding cases allocated by National Agency to the program.
• Ensure provision of all mandatory and core client services within required time period: track completion of services, follow up with case management team as needed.
• Support and collaborate with employment team as needed to help refugees obtain employment.
• Provide back up for Case Management team as needed including, but not limited to direct casework such as apartment set-ups, providing transportation and interpretation, helping clients access benefits, program and services, and picking up clients at the airport, etc.
• Provide exceptional customer service both verbally and face-to-face.

• Serve as primary point of contact for relevant funding agencies and report to state funders on individual client progress as well as overall program outcomes as needed.
• Maintains and ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews.
• Assist Program Manager in submitting and maintaining documentation in accordance with contractual standards and in a timely manner.
• Review and approve Case Management staff expenditures for accuracy and compliance with contract regulations and Ascentria policies.
• Manage SNA checking and petty cash accounts, procurement cards, and staff expenses.

• Associate’s or Bachelor’s Degree preferred.
• Minimum of two (2) years of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.
• Computer skills required:
  Word, Excel, databases.
• Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.
• Ability to speak a language our clients speak is preferred (Swahili, Kinyarwanda and other).
• Lived experience akin to served population preferred.

Please note:
Candidates who are selected for hire must successfully complete all required background checks before starting their employment.

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and…