Equipment Technical Services Specialist

This is a full-time position with a mix of in-office work and travel/on-site work. The Technical Services Specialist is a partner and customer-facing role which combines pool equipment technical expertise with caring white-glove support and follow-up that champions our brand. During the warmer months, the job is almost entirely done while traveling from site to site and will require flexibility for occasional long days.

• Collaborate with sales team. Sales=service=sales.
• Lead pool startups - remote and in person – providing equipment expertise and caring customer education
• Equipment repair and trouble shooting as needed
• Network with local and national service companies to form strategic partnerships that drive our business forward and expand sales and customer support
• Assist sales team on customer and partner phone/zoom calls to provide technical information and assistance that ultimately will result in sales or partnerships
• Manage vehicle inventory and submit warranty claims for replacement items
• Work with subcontractors to answer questions on site, via phone, or over email
• Travel as needed within the US to provide in-person technical support to Soake sales representatives (10-20% of role)
• Manage and attend pool deliveries within New England as the Soake Delivery Ambassador
• Collaborate with technical team to maximize customer experience and company efficiency with both always at top of mind
• Help team achieve top customer satisfaction ratings
• Attend weekly team meetings (in person or via Zoom)

• Competitive salary based on experience
• Matching 401K
• Health insurance fully paid for employee
• Vacation & Sick Time
• Monthly lunches and happy hours
• Company-provided vehicle
• Pools are open for employees to use at our Experience Center!