Philanthropy Engagement Manager

The New Hampshire Community Loan Fund is looking for a Philanthropy Engagement Manager to help take our fundraising and capitalization efforts to the next level.

This position provides support for the Philanthropy team’s fundraising efforts by enhancing donor and investor relationships, ensuring accurate and efficient management of supporter information, and serving as project manager for key supporter engagement efforts.

As a member of the Philanthropy team, the Philanthropy Engagement Manager is responsible for enhancing the supporter engagement process by managing investor, donor, and grants data, planning and executing supporter events, and assisting with appeals, newsletters, and other communications efforts. In time, this position will be assigned a portfolio of supporters to cultivate for mission impact.

The successful candidate will be a detail-oriented development professional looking to grow in the field of donor and investor stewardship. We are looking for an excellent project manager with strong writing and organizational skills, experience with event planning, and the ability to balance competing priorities and manage multiple projects concurrently. Must be customer-service orientated with strong interpersonal skills. The ability to work independently as well as part of a team is important.

In this position you will play an active role in shaping the next chapter of supporter engagement at the New Hampshire Community Loan Fund. You will have access to mentors who will work with you to improve your craft as a nonprofit development professional, and you will take ownership of different facets of engaging the Community Loan Fund’s supporter community. This role will give you an experience of considerable breadth and depth that can be the next step in your career journey.

Perhaps best of all, you will make a difference in the lives of your neighbors here in the Granite State by ensuring everyone has access to economic opportunity.

Reports to: Director of Investor Relations

FLSA status: Exempt

• Maintain and update investor and donor data within Salesforce, ensuring accuracy and completeness. Manage reports, dashboards, and lists to track donor and investor activity and fundraising progress.
• Input donor and investor information, pledges, gifts, and events into Salesforce, ensuring data integrity and adherence to organizational standards.
• Assist with donor and investor communications, such as sending acknowledgments and updates on fundraising campaigns. Use Salesforce to track all donor interactions and manage follow-up tasks.
• Support the planning and execution of fundraising campaigns by pulling lists, creating reports, and tracking campaign success metrics.
• Manage supporter events, including venue and vendor management, invitations and other marketing collateral, RSVP tracking, and volunteer coordination.
• Coordinate with operations team to process renewals and ensure that Investor Relations materials are accurate and up to date.
• Respond to investor requests for information.
• Schedule investor, donor, and team meetings as requested.
• Participate in weekly Philanthropy team meetings and other department or organizational meetings or planning sessions.
• Engage, steward, and respond to inquiries from unassigned investors and donors.
• Adhere to policies, procedures, and regulatory guidelines, including best practices in philanthropy and fair lending and ethical behavior.
• Perform other duties as assigned.

• Two to five years of fundraising, donor relations, event planning or equivalent experience;
  Demonstrated experience with customer relations management strategies and systems. Familiarity with Salesforce a plus.
• Excellent interpersonal, verbal, and written communication skills as well as the ability to develop and maintain positive relationships with our supporters.
• Strong computer skills, including all Microsoft Office systems and online communications.
• Demonstrated success in coordinating and planning stewardship and cultivation events.
• Outstanding creative writing, proofreading, and copyediting skills.

The physical demands described…