General Manager - Methuen

Overview

Apply Today & Earn a $1,000 Sign-On Bonus!

The General Manager position at Crumbl Cookies is designed for an experienced operator who enjoys leading teams, managing performance, and running a fast-paced business. This role combines hands-on leadership with operational oversight and accountability for results. As General Manager, you will be responsible for the day-to-day success of the bakery while building a strong, positive team culture.

• Full-time, salaried leadership role offering $55,000 annually, with the opportunity to earn up to $1,000 per month in performance-based bonuses.
• Medical, dental, and vision insurance with employee contributions starting as low as $200 per month.
• Three weeks of paid vacation, one guaranteed weekend day off each week, and a 10% tuition discount through Southern New Hampshire University.

• Oversee all daily bakery operations, including scheduling, labor management, inventory control, production quality, cleanliness, and food safety compliance.
• Recruit, hire, train, and develop team members, including shift leads and assistant managers, with clear expectations and consistent coaching and feedback.
• Actively manage key performance indicators such as labor efficiency, sales performance, waste control, and customer experience; lead from the front and ensure brand standards and business goals are met.

This is a full-time leadership position that typically requires 45–50 hours per week. The schedule includes a mix of mornings, evenings, weekends, and holidays based on business needs. One weekend day off per week is guaranteed. Flexibility and reliability are essential to success in this role.

Monthly performance bonuses of up to $1,000 are available and are based on controllable business metrics such as labor management, operational execution, sales performance, and team stability. Clear expectations and measurable goals are provided, and bonuses are achievable for managers who operate efficiently and lead effectively.

• Prior experience in restaurant, retail, or fast-casual management and comfortable leading teams in a high-volume environment.
• Experience with scheduling, labor control, and team development, along with strong communication, organization, and time-management skills.
• Customer-focused, adaptable, and able to hold themselves and others accountable; experience in QSR or food service leadership strongly preferred.

Crumbl offers a competitive compensation package, strong benefits, and opportunities for career growth within one of the fastest-growing dessert brands in the country. High-performing General Managers are supported, trusted, and given opportunities to grow their careers while making a meaningful impact on their teams and business.

• Leadership, general management, operations management, and team development
• Hiring, training, performance coaching, KPI tracking, labor management, scheduling
• Inventory control, cost control, P&L accountability, customer experience, hospitality
• Food safety, quality assurance, compliance, merchandising, sales growth
• Local marketing, community engagement, brand standards, multitasking, problem solving
• Decision making, accountability, time management, conflict resolution
• Staff retention, culture building, coaching mindset, goal setting, data-driven leadership
• Reporting, budgeting, vendor management, facilities management, cleanliness standards
• Health inspections, cross-functional collaboration, communication skills, adaptability