Part Time Senior Referral & Resource Specialist

Overview

Location:

Candidates must reside in one of the following states to be considered:
Massachusetts, New Hampshire, Connecticut, Rhode Island or New York
. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

We are a proud member of the Elevance Health family of companies. Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person s experiences in the mental health system, including but not limited to race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

The Part Time Senior Referral and Resource Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. It is a nationwide network.

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd part time shifts to include weekends. Training is Monday-Friday 10am-6pm EST.

• For the MA Behavioral Health Helpline, take inbound calls, texts and chats from individuals who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Use information provided by the caller and obtained during the screenings and assessments to accurately understand the individual s needs and develop a plan of action in collaboration with the individual.
• Complete appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provide linkage follow-up as directed to assure individual accessed services.
• Coordinate with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensure compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call center experience preferred.
• Suicide and/or Crisis line support experience preferred.

For candidates working in person or virtually in the below location(s), the salary range for this specific position is $24.27/hr to $41.60/hr.

Location: New York and Massachusetts

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is committed to equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and…