Medical Director

Director of Clinical Operations for Behavioral Health

Join to apply for the Director of Clinical Operations for Behavioral Health role at Riverbend Community Mental Health, Inc.

Riverbend Community Mental Health is a private, nonprofit organization in central New Hampshire that provides specialized behavioral health and addiction treatment services for children, adolescents, adults, and families.

We are seeking a dynamic and experienced Director of Clinical Operations to join our team! The Director of Clinical Operations for Behavioral Health is responsible for the operation of psychiatry services at Concord Hospital, the Emergency Department, and the 5 West Behavioral Health Unit. This oversight includes the provision of clinical care, staff supervision, fiscal accountability, risk management, and participation in short‑ and long‑range service planning to meet the needs of the community.

This position serves in both an administrative and clinical capacity, providing direct services to patients in the Behavioral Health sectors of Concord Hospital. The Director of Clinical Operations for Behavioral Health also shares a dyad leadership role for the Psychiatric Emergency Services team with the Program Director of Psychiatric Emergency Services. Additionally, this position works closely with the Nurse Manager of Behavioral Health Services at Concord Hospital.

• Provides direct services to Behavioral Health patients of CH
• Shares responsibility for providing services at 5 West, Emergency Department and for providing inpatient consultations.
• Provides emergency psychiatric evaluations to patients and coordinates with Emergency Services clinicians and care managers for ongoing disposition planning and safety recommendations.
• Provides acute psychopharmacological management.
• Orders, reviews, and interprets appropriate laboratory studies and medical tests essential to diagnoses and follow‑up care.
• Makes appropriate referrals to medical physicians when active medical problems are identified.
• Collaborates with referring clinicians and referring medical physicians by providing relevant clinical data regarding diagnosis and disposition planning with the patient’s consent.
• Coordinates with nursing staff or other relevant personnel regarding ongoing management and monitoring of acute patient care.
• Participates in the evening/weekend/holiday on‑call rotation with other Riverbend providers. Call includes telephone and on‑site availability to Riverbend ES Clinician in the Concord Hospital ER and to 5 West and weekend and holiday rounds at 5 West and Emergency Department. Baseline expectation is 16 weeks of call per year, though this number may vary upwards or downwards depending on the needs of the unit as determined by the CMO.
  
  The director of Clinical Operations works alongside a colleague, usually an APRN, during weekend call.
• Submits clinical documentation in a timely manner consistent with Concord Hospital and Riverbend legal and QA requirements.
• At request of medical/surgical providers or CMO, the Director of Clinical Operations shall participate in assessment and treatment of patients requiring Behavioral Health consultation throughout the medical/surgical units within the hospital.

• Develop a positive atmosphere for the sake of excellence of patient care and successful work of the patient care team.
• Facilitate bidirectional communication between professional staff and medical leadership and administration.
• Promote physician engagement through physician rounding and other activities.
• Recruit new professional staff.
• Partners with the CMO to review, investigate, manage and report all complaints concerning providers arising from patients, medical staff, employees, or administration.
• Completion of core set of leadership development programs and additional programs as needed.
• Provide guidance to staff providers and connect them with resources to assist them in their growth as leaders.
• Proactively share best practices related to workflows, continuing education, engagement, and patient satisfaction with fellow leaders.
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