Retail Banker II Float - Southern

Retail Banker II Float - Southern New Hampshire

Location: Concord, New Hampshire, United States

Hours: 40 hours per week

Pay: $24.00 - $33.50 USD per hour

TD is committed to fair and equitable compensation opportunities and supports growth & skill development. Compensation policies are designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered may vary based on skills, experience, local market, and business needs.

Line of Business: Services bancaires personnels et commerciaux

The Retail Banker II Float is a customer liaison integral to delivering TD’s brand promise by leveraging financial expertise and consultative advice to address personal banking solutions and needs. This role supports business growth through identifying appropriate TD solutions that help customers achieve financial goals and deepen their relationship with TD. It is an itinerant position across multiple locations.

• Acts as a subject‑matter expert for both customers and colleagues regarding all products, services, policies, and procedures.
• Has a broad knowledge of the full product suite, services, and processes, with moderate complexity and risk.
• Makes product recommendations based on customer needs and highlights features that support customers during life changes, save time and money, and exceed expectations.
• Uses Customer Relationship Management tools to identify solutions and lead outbound sales activities.
• Evaluates issues, errors, and problems based on established practices and precedents.
• Explains detailed or complicated information within the team.
• Builds working relationships with customers and internal teams.
• Attains full proficiency through job‑related training to perform a range of activities.
• Participates in customer outreach, servicing, and advisory activities to deliver an unexpectedly human experience.
• Engages in conversations about loan products and facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• HS Diploma or GED required; 2‑year degree preferred.
• 2+ years of related experience required.
• Teller experience preferred.
• Cross‑trained to handle customer transactions.
• Agile, team‑oriented, and flexible to adapt across locations.
• Must be willing to travel to multiple work locations within the region.
• Superior customer service skills.
• Strong organizational skills for a fast‑paced environment.
• Excellent communication skills; concise, clear, and consistent.
• Effective problem‑solving abilities.
• Ability to schedule, prioritize, and work independently within deadlines.
• Proficient in Microsoft Office.
• Capability to provide community services, including financial education classes.
• Notary license preferred.

• Deliver legendary experience through relationship building and advising.
• Support the bank’s customer service strategy; provide end‑to‑end advice and proactive insights.
• Act as a customer advocate providing resolution, tips, and insights.
• Reinforce brand champions and community engagement.
• Perform teller transactions while ensuring fraud mitigation and policy compliance.
• Focus on each customer as a unique personalized interaction.
• Upsell products and educate clients on digital self‑service options.

• Promote the full suite of products, sales, services, and banking capabilities.
• Apply operating policies and procedures accurately.
• Ensure timely and accurate completion of business processes.
• Escalate non‑standard or high‑risk transactions.
• Maintain accurate documentation in compliance with regulations.
• Ensure due diligence for all customer transactions.
• Adhere to the bank code of conduct.
• Support operational excellence initiatives.
• Maintain risk and control policy compliance.

• Participate fully as a team member, fostering a positive work environment.
• Continuously deepen expertise and share knowledge with the team.
• Engage in performance management and development activities.
• Keep the team updated on project status and relevant information.
• Support diversity, equity, and inclusion…